I had a problem with my order for a new pack of rollers. Apparently there was a manufacturing mistake. I emailed and a wonderful Customer Service rep named Heather responded. She took care of the problem and sent me a new pack. The new ones are great! I'm single and have very dry skin. Before this applicator came into my life I couldn't lotion my back. This is a great thing for me to be able to do, now and the rollers are great!