I'm single so had nobody to lotion my back and I have very dry skin. I saw this lotion applicator on Good Morning America many months ago and thought it was just was I need. It's been great and the rollers are machine washable. I've washed them many times, but eventually they needed to be replaced. I ordered replacement rollers. Apparently, there was a manufacturing mistake and they didn't fit right. They kept falling off during use. I emailed the company. A Customer Service person named Heather Duvall contacted me. She absolutely went above and beyond to remedy the situation and make me happy! I hope her higher ups in the company sees this because they should know how great she is. I highly recommend this product and this company!